Hospice of Pamlico County, Inc.

Patient Rights and Responsibilities

 

As a patient of Hospice of Pamlico County, you have the right to:

• Receive prompt, considerate, kind and respectful care free of mental/physical abuse, neglect or exploitation.

• Receive medical and health care services that promote comfort.

• Decline any experimental treatment without giving your informed consent.

• Expect your reports of pain will be believed.

• Expect information about pain and pain relief measures.

• Request information about your diagnosis, prognosis and treatment, including alternatives to care and risks involved, in terms that you and your family can readily understand.

• Make an informed choice about the services involved in your care including the right to refuse services. 

• Be taught, and have your family taught, the treatment required so that you can, to the extent possible, help yourself.

• Participate in the development of your care plan and/or volunteers involved in your direct care.

• Be informed of the services ordered by your physician and the frequency of their delivery.

• Be informed of the names and qualifications of staff and/or volunteers involved in your direct care. 

• Have privacy when you request it and during the provision of your care.

• Be informed orally and in writing of insurance coverage and charges that are not covered and about any changes in your insurance coverage before services are initiated.

• Expect that your medical record is kept confidential.

• Be informed of your right to choose whether or not you want to execute an advance directive and that this choice will not result in any form of discrimination.

• Elect not to continue in the hospice program at any time.

• Be informed of the method for voicing complaints and grievances, knowing there will be no retribution.

• Be informed that Hospice of Pamlico County is a Not-for-Profit organization and is not governed by any other agency or corporation

• Receive a copy of the Notice of Privacy Practices.

If you at not able, your family, agency or guardian may exercise your rights to you.

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As a patient of Hospice of Pamlico County, you have the responsibility to:

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• Provide a complete and accurate health history, including information regarding pain.

• Provide a safe home environment.

• Have your family, loved ones, and/or hired caregiver participate in your care.

• Cooperate with caregivers

• Avoid discrimination on the basis of race, color, national origin, handicap, age, gender, creed or sexual orientation

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If these responsibilities are not met, Hospice of Pamlico County may terminate services after giving adequate notification and instructions to patient and physician.

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What to do if you have concerns or complaints about Hospice of Pamlico County.

We at Hospice of Pamlico County encourage patients and families to express their suggestions or concerns. We are committed to providing the highest quality service. All suggestions and concerns are addressed by our administrative team. If there is something bothering you, we encourage you not to wait too long; we want the opportunity to improve your experience with us. When you call, ask for the Executive Director or the Administrative Assistant. The office phone number is 252-745-5171.

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Toll Free Hotline

If you have a concern that is not being addressed by Hospice of Pamlico County to your satisfaction, you may call the NC Hotline at 1-800-624-3004. The purpose of the toll free hotline is to receive complaints or inquires about home health agencies that are Medicare certified and operate in North Carolina. This number Is NOT to be used to receive 24-hour emergency medical treatment. The patient also has the right to use this hotline to lodge complaints concerning the implementation of the advance directive requirement. The Hotline number is available 24 hours day, 7 days a week, for filing complaints. Response to an inquiry or information request will normally be responded to during regular business hours 8am to 5pm, Monday through Friday. Inquiries or information requests called in after hours, or weekends or holidays will be responded to on the next business day.

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